Register the item(s) you wish to return using our online portal.

Go to https://bydropclothing.com/pages/returns to start your return. Once the process is complete, you will be emailed a return label. We will happily exchange your item or issue you a refund for all or part of your order.

They must arrive back to us no later than 28 days from the delivery date.

We offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must return your original item and place a new order. You can also return in store.

We work hard to ensure your order is processed quickly. We do this to make sure you get your order in the quickest time possible. Once you have placed your order we are unable to amend or cancel.

We do offer returns. The item(s) need to be registered on our returns portal within 14 days and received within 28 days.

Please keep your proof of postage safe until your return is confirmed via email.

We use Royal Mail for orders in the UK.

At DROP, we’re committed to creating high-quality pieces that last longer and waste less.

• Materials: We use durable heavyweight fabrics, including organic and recycled cotton, designed to stand the test of time.
• Manufacturing: All products are made in ethical factories that ensure fair wages and safe conditions.
• Packaging: Our packaging is 100% recycled, recyclable, and plastic-free.
• Care: To keep your DROP gear looking fresh, wash at 30°C, air dry, and avoid over-washing.

Sustainability is a journey, and we’re committed to improving every step of the way.